Welcome to GHOST THREAD CLOTHING . We are committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, process, and protect your personal data when you visit our website [Your Website URL] (the “Site”) or purchase our clothing and accessories.
Under the Indian Digital Personal Data Protection Act (DPDPA), 2023, [GHOST THREAD CLOTHING] acts as the “Data Fiduciary,” and you, the user, are the “Data Principal.”
1. What Personal Data We Collect
We only collect data that is necessary to provide you with our products and services. When you visit our Site or make a purchase, we may collect:
- Identity & Contact Data: Your name, email address, phone number, billing address, and shipping address.
- Financial & Transaction Data: Details about payments to and from you, and other details of products you have purchased. (Note: We do not store your full credit/debit card details or UPI PINs; these are processed securely by our payment gateway).
- Technical & Device Data: Your IP address, browser type, time zone setting, and operating system.
- Account Data: If you create an account, we store your username, encrypted password, and order history.
2. How We Use Your Data (Purpose of Processing)
We process your data strictly for the following lawful purposes, based on your explicit consent:
- Order Fulfillment: To process your payment, pack your clothing, and deliver it to your address.
- Customer Support: To send you order confirmations, shipping updates, and to respond to your queries, returns, or exchange requests.
- Platform Functionality: To maintain and secure our WordPress-built website and prevent fraudulent transactions.
- Marketing (Optional): To send you updates about new clothing drops or promotions, only if you have explicitly opted in. You can withdraw this consent at any time.
3. How We Share Your Data
We do not sell your personal data. We only share it with trusted third-party “Data Processors” who help us run our business:
- Hosting & Platform Providers: Our website is built on WordPress and hosted on Hostinger. Your data is stored securely on their servers in accordance with their strict security protocols.
- Payment Gateways: To process your transactions securely (e.g., [Razorpay, PayU, CCAvenue, PhonePe – insert the ones you use]).
- Logistics & Delivery Partners: To ship your clothing to you (e.g., [Delhivery, Blue Dart, India Post – insert the ones you use]).
- Legal Compliance: We may disclose your data if required by Indian law, a court order, or governmental authorities.
4. Data Security and Storage
We implement robust technical and organizational measures to protect your data from unauthorized access, alteration, or disclosure. We use secure HTTPS protocols and SSL certificates to encrypt data transmitted through our Site.
Data Retention: We only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.
5. Your Rights as a Data Principal (Under the DPDPA)
Under Indian privacy law, you hold specific rights regarding your personal data:
- Right to Access: You can request a summary of the personal data we hold about you and the processing activities undertaken.
- Right to Correction & Erasure: You can ask us to correct inaccurate data, update incomplete data, or delete your personal data when it is no longer necessary for the purpose it was collected.
- Right to Withdraw Consent: If you have given us consent to process your data (e.g., for marketing), you can withdraw it at any time.
- Right to Nominate: You have the right to nominate another individual to exercise your rights under the DPDPA in the event of your death or incapacity.
To exercise any of these rights, please contact our Grievance Officer (details below).
6. Cookies
Our WordPress Site uses cookies to enhance your shopping experience, remember items in your cart, and analyze site traffic. You can manage or disable cookies through your browser settings, though some parts of our website may not function properly without them.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our business practices or legal requirements. The updated version will be posted on this page with a revised “Effective Date.”
8. Grievance Redressal
If you have any questions, concerns, or requests regarding your data or this policy, please reach out to our designated Grievance Officer:
Email: support@ghostthreadclothing.com
Phone:9253631645
We will acknowledge your grievance within 24 hours and aim to resolve it within the timeframes mandated by applicable Indian law